Shipping policy

All orders are shipped from our distribution center in Kuala Lumpur, Malaysia. We typically dispatch your order within 48 hours on business days (Monday- Friday). Where possible, we try to ship on the same day or within 24 hours. During peak periods, there may be a delay of one day (but we sure try hard to avoid that). Overnight shipments receive priority processing. The order status will be emailed to you when your order ships.

 LuxSoie cannot be held responsible for products which are delayed or go missing once they have been sent for delivery. If a product is delayed or lost by courier service, LuxSoie cannot offer a refund or replacement.

SHIPPING - MALAYSIA 

FREE SHIPPING TO WHOLE MALAYSIA WITH NO MIN. PURCHASE.

For standard delivery please allow 1-3 business days for West Malaysia and 2-4 business days for deliveries to East Malaysia.

 

SHIPPING - SINGAPORE & BRUNEI

FREE SHIPPING ON ORDERS ABOVE RM500;
FOR ORDERS BELOW RM500, SHIPPING RATES WILL BE CALCULATED UPON CHECKOUT.

*For shipping out of Malaysia, payment of additional duties and taxes may be required and shall be borne by customer before your order is released from customs, depending on the delivery address. 

The international express courier takes 5-8 business days for most regions.
Shipping rates depend on your region and can be reviewed at checkout before placing your order.

 

SHIPPING RATES - INTERNATIONAL 

SHIPPING RATES WILL BE CALCULATED UPON CHECKOUT.

*For shipping out of Malaysia, payment of additional duties and taxes may be required and shall be borne by customer before your order is released from customs, depending on the delivery address. 

The international express courier takes 5-8 business days for most regions.
Shipping rates depend on your region and can be reviewed at checkout before placing your order.